LUATEL

LUATEL – atendemos com o sorriso na Voz:

Somos um Contact Center multinacional e poliglota que atualmente presta serviços no plano internacional em português, espanhol, italiano, romeno, inglês, alemão, búlgaro, húngaro, lithuanês, ucraniano, russo, georgiano e francês, operando do Brasil, da Alemanha e da Romênia, em regime 24/365.

Ativo:

- Vendas
- Pré-vendas
- Agendamento de visitas
- Qualificação de dados
- Cobrança
- Fidelização

Receptivo:

- Help-Desk & Co-Browsing
- SAC
- Serviços de informação
- Back office
- Agendamento de visitas 

LUATEL is a multilingual contact and customer care service center that currently provides active services across the globe in Portuguese, Spanish, Italian, Romanian, English, German, Bulgarian, Ukrainian, Lithuanian, Russian, Georgian and French from our service centers in Brazil, Germany and Romania, operating 24/365.

We respect the customers position and follow the script to provide the right information.

Our customer service representatives interact with the final customer by handling calls, chat and emails, depending on the services options required by each project.

Besides being a highly skilled outsourcing partner, we partner with other contact centers across the globe, offering our various language skills for overflow or backup purposes for mission critical operations.

Targeting to deliver the best service possible to our customers and partners, we focus in constant training of our staff and continuous improvement of our service quality by monitoring and analyzing every process and work flow.